Shipping policy

At PetsWellnessStore.com, we understand how important it is for your furry friends to receive their supplies promptly and in perfect condition. That's why we strive to provide efficient shipping services to ensure your pet's needs are met without delay. Below are the details of our shipping policy:

Order Processing:

  • Processing Time: Orders are typically processed and shipped within 4-7 business days after payment confirmation. Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Carriers:

  • We partner with reliable shipping carriers to ensure your orders are delivered safely and on time. Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your shipment.

Shipping Restrictions:

  • P.O. Box Addresses: We are unable to ship to P.O. Box addresses. Please provide a physical address for delivery.

  • Restricted Items: Some products may be subject to shipping restrictions based on local laws and regulations. Please review the product description and shipping restrictions before placing your order.

Order Tracking:

  • You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your package using the provided tracking number on our website or through the respective courier's website.

Shipping Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays. We appreciate your patience and understanding in such situations.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged in transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory solution.

    Policy Updates:

    • We reserve the right to update our shipping policy at any time without prior notice. Please refer to this page for the most current information regarding our shipping practices.

    By placing an order with PetsWellnessStore.com, you agree to abide by the terms and conditions outlined in this shipping policy.

    Thank you for choosing PetsWellnessStore.com for your pet supply needs!